Terms and conditions

1. Who we are

Vistek is the brand under which two companies work. Each offer states which of them makes it, and that company is your party to the contract and the one that invoices you.

• Stamiteki SRL, Tax ID (CUI) RO46415189, Trade Register no. J40/11302/2024, registered office at Drumul Valea Cricovului nr. 68, et. 2, ap. 9, Sector 6, București.
• Nvision Data Solutions SRL, Tax ID (CUI) RO42482410, Trade Register no. J40/4857/2020, registered office at Str. Nerva Traian nr. 27-33, sc. B, et. 1, birou 6, Sector 3, București.

You can reach us at contact@vistek.ro. In these terms, “we” means the company that makes the offer, and “you” means the client who receives it.

2. When they apply

These terms apply to every contract we sign with you and to the services in it. If the contract or the offer says otherwise, the contract takes precedence, then the offer, then these terms. Your own general terms of purchase apply only if we accept them in writing.

3. What we do

Presentation websites, online shops, website modules, measurement setup (Google Analytics, Google Tag Manager, conversion tracking), hosting and maintenance. What exactly we deliver in a project, by when and at what price is set out in the offer. Anything not set out in the offer is not included.

4. How the offer becomes a contract

• We send you the offer by email, with a private link. Each offer states the date until which it is valid.
• On the offer page you tell us what you have chosen. Your response does not bind you: you can change it until we sign the contract.
• The contract is concluded when we both sign it, at the price and with the content written in it.
• The clauses below marked standard clause apply only if you accept them expressly. For this, the contract has a separate clause, which you sign together with it, as required by art. 1203 of the Civil Code.

5. Prices and payment

• Prices are in euro, excluding VAT. We invoice in lei, at the National Bank of Romania (BNR) exchange rate on the invoice date.
• For projects paid once, you pay half at the start and half on delivery, unless the offer says otherwise.
• Subscriptions (hosting, maintenance, modules) are invoiced monthly or yearly, as you choose in the offer.
• You pay by bank transfer, within the term written on the invoice.
• If an invoice is not paid on time, we may stop work on the project until it is paid. Delivery dates move by the length of the pause.

6. What we need from you

The texts, images, logo, access (domain, Google accounts, old hosting) and answers to our questions, on time. If they are late, the delivery date moves by the same period. You are responsible for making sure that the materials you give us are yours or that you have the right to use them.

7. Delivery and acceptance

When the work is ready, we show it to you and tell you what to check. You have 10 working days to tell us in writing what does not match the offer, and we correct those things at no cost. If we receive nothing within this period, or if you use the work publicly, we consider it accepted. Changes that were not in the offer are made on the basis of a new offer.

8. Hosting and maintenance

• What your subscription includes and what it costs is set out in the offer.
• The subscription price does not change during the first 12 months.
• After that we may change it, but we will email you at least 60 days in advance. If you do not agree, you can end the subscription at no cost before the new price applies.
• You can cancel the subscription at any time, with 30 days' notice, by email. If you paid a year in advance, we refund the part for the full months remaining.
• When it ends, we hand over the site's files, its content and its data, and help you move the domain.
• We do everything in our power to keep the site available, but hosting relies on providers (for example Vercel and Supabase) and we cannot promise that there will never be an interruption.

9. Services through a partner

Some services, such as social media management, paid campaigns and A/B tests, are delivered by a partner we work with. In the offer they appear as Partner. Their price and terms are set by the partner, not by us, and apply only if you accept them separately. We handle the connection and the coordination with the site, and responsibility for the partner's service remains with the partner.

10. Rights in the work

• Once you have paid in full, we assign to you exclusively the economic rights of copyright in what we created specifically for you (design, texts, code), for all territories, for their entire duration and for any use: reproduction, distribution, modification, adaptation and communication to the public, within the meaning of Law no. 8/1996.
• Open-source components, fonts, stock images and other companies' services remain under their own licences. We will tell you if they require anything specific of you.
• Our reusable modules and tools remain ours. You receive the right to use them in your site for as long as the subscription for them is active, or for an unlimited period if the offer lists them as paid once.
• We may show the work in our portfolio, without confidential data, unless you ask us in writing not to.

11. Liability

Standard clause, for clients who buy for a business: our liability for a service is limited to the amount you paid us for it in the last 12 months, and we are not liable for indirect damage, such as lost profits or lost sales. The limit does not apply if we caused the damage intentionally or through gross negligence.

If you are a consumer, that is, an individual buying outside a professional activity, our liability is not limited in any way by these terms.

12. Personal data

When your site collects data about visitors and we host or manage it, we process that data on your behalf, as a processor, under art. 28 GDPR. The rules are set out in a data processing agreement that we sign together with the contract. How we use your data as a client is set out in the Privacy policy.

For measurement reports we read the Google Analytics data you give us access to, only as much as we need for the reports, and we do not use it for any other purpose. You can withdraw access at any time from your Google account.

13. Termination of the contract

Standard clause: either of us may terminate the contract if the other breaches an important obligation and does not remedy it within 15 days of a written notice. If a project stops before delivery, you pay for the work done up to that point, and we hand over what we have worked on.

14. If you are a consumer

• You can withdraw from the contract within 14 days of its conclusion, without giving a reason and at no cost, as provided by art. 9 of GEO (OUG) no. 34/2014. Send us a clear statement by email to contact@vistek.ro. You can use the model below, but you do not have to.
• We refund your money within 14 days of receiving the statement, by the same means you used to pay.
• If you expressly asked us to start work within the 14 days, you pay for the part of the service provided up to the withdrawal.
• If the service has been fully provided within the 14 days, with your express consent and after you confirmed that you know you thereby lose the right of withdrawal, withdrawal is no longer possible (art. 16 letter a) of GEO (OUG) no. 34/2014).

Model withdrawal form

To Stamiteki SRL or Nvision Data Solutions SRL (the company named in the offer), contact@vistek.ro: I hereby give notice that I withdraw from my contract for the provision of the following services: [service]. Date the contract was signed: [date]. Name: [name]. Address: [address]. Date: [date].

15. Disputes

If something goes wrong, write to us first at contact@vistek.ro. We will reply within 5 working days at most and try to resolve it together.

If you are a consumer, you can also turn to the National Authority for Consumer Protection (ANPC), including for alternative dispute resolution, at reclamatiisal.anpc.ro.

Standard clause: Romanian law applies. For clients who buy for a business, disputes are settled by the courts at the registered office of the company named in the offer. A consumer may always go to the court where they live.

16. Changes to the terms

We may update these terms. The new version appears on this page, with its date, and applies to offers accepted after it is published. For a running subscription, we will write to you at least 30 days in advance, and if you do not agree you can end it at no cost.

17. The vistek.ro site

The texts, images and code of this site are ours or we use them under licence. You may quote them with a reference to the source, but you may not copy them for another site. How we use cookies is set out in the Cookie policy.